It’s Actually About You!
Satisfied clients just like you have helped us frame our “About Us” page. It is you who has inspired us to earn our present identity as a leading provider of automotive services in the Mackay & Bowen Basin region. Your valuable input and feedback have not only guided us but have also taught us to evaluate all jobs with equal importance. You are our special partner in our mission to fulfill our “get the right advice first time” promise. It is very simple…when you choose our service, we get the opportunity to prove the value of our services!
Your continuous support and confidence in our service, have helped you witness the glorious evolution of an aspiring start-up into a multi-faceted automotive solution provider that focuses on excellent service delivery and quality performance.
The team at NB Industries prides itself on being able to adapt to changes in the market. Being a medium-sized automotive firm, this strategy has not only enabled us to survive while many others have struggled, but it has also enabled us to re-invent our product and service offerings.
We are also proud to be 100% Queensland owned and operated.
Our ApproachOur philosophy is to continuously ask the question, “What is it that the customer wants and what are their service expectations?” We then put in place service standards, so our team not only meet but exceed these expectations on every job. Our years in business have repeatedly proven that clear concise communication is essential in ensuring client needs are met (if not exceeded) and mistakes, issues and misunderstandings are eradicated before works are carried out. To best service our clients we must first listen to their requirements, then maintain a high level of communication to ensure we deliver exactly what is expected, on time and on budget. In order to provide the absolute best service, we invest heavily in the latest technology and tooling to ensure that each job is completed in the most efficient and effective way possible. We also invest in upskilling our team members across multiple trades so we can supply technicians that are adaptable, dynamic, and more productive. Multi skilled tradespeople mean maximum deliverables and efficiency. No job is too big or too small. We cater for the servicing of the family car up to the complete build of a 960 Komatsu Dump Truck.
Our ValuesNB Industries Core Values guide our corporate decisions and behaviour. They capture our fundamental beliefs and goals and act as our road map.
- Attitude is everything (be positive at all times and think safety first)
- Quality without compromise (take pride in your work and ensure the job is done right, every time)
- Teamwork makes the dream work (we are stronger together than we are apart)
- Integrity (doing what is right as it’s the right thing to do)
- Strong relationships (build lasting bonds with customer and colleague that make a difference to each other’s lives)
- Solve and share (find solutions and share the knowledge)
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